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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-07-30 00:00:00 (xsd:dateTime)
itemReviewed	Cracker Barrel Old Country Store
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	My wife were very disappointed, going to the grand opening on Jul 25th. We arrived at 7:15pm, and waited for 1hr & 1/2. in 100 degree weather. We finally got called, we had Julian for a waiter. He took our drink and food order, that's all we saw of our waiter ,we had to wait awhile for both. Manager David Hankins came over to us, and asked us how was everything was. We told him that we were waiting awhile for our drinks and food order. He said we are still trying to work things out. It seemed like he was making excuses for his employees. When we finally got our food order, my wife's order was not right. She order, steak & steak fries. She did not receive steak fries with her steak. Since we waited so long for our order, my wife didn't want to say anything. My order was alright, I ordered the Chacker Barrel sampler. We decided to order dessert, we had more problems. They brought out my wife's dessert without mine. I asked, where is mine? They asked what did I order? I said peach cobbler. After waiting 20 to 30 minutes for our dessert, I received my peach cobbler, not what I expected. It came to me like soup! I told the manager David Hankins about my dessert, again he was making excuses for his employees. This manager, did not apologize for anything that went wrong. He didn't even offer to do anything for us, very unprofessional! He walk away saying if there's anything he can do. We should not have to tell a manager what he should do for unhappy customers! Also we notice employees standing around not helping customers . That could of been causing the wait time for people waiting for drinks & food orders. My wife & I never expected to receive the service we received. We went to a Chacker Barrel in Andover Mass and had Excellent Service and Excellent food. That's why came here, we didn't understand why we didn't get the same Service we received back east. It seems that all employees including Managers need further training on taking orders and having customers wait for a long period of time .We hope that things change around so we can come back enjoy our experience with good service and good food. It will be awhile before we try our experience again .
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Grant

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