Had the WORST customer service experience there with Kathleen. We bought a new Iphone, but didn't buy any protective cover and plan and her demeanor and attitude changed. She refused to download our contacts because we didn't buy the protective case. She reluctantly downloaded the contacts and just handed us the phone, without a bag. I asked for a bag and she just simply placed an unfolded bag on the counter next to the phone. What happen to customer service. My monthly bill is over $300 a month, and that will definitely change when my contracts expired.