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  • CAR MAX, SERVICE LACKS! It's TRUE! If I could give this location a negative five stars... I would! I have given Henderson Carmax plenty of opportunities to provide me, the customer, with the service I deserve and pay for... The service staff is rude, incompetent and the management specifically in service and operations lack the necessary skills to perform their function... Serving the customer. This location is terrible in service and you're lucky to even find the GM or operation manager on site... It's too bad because the Carmax concept I like but unfortunately not at this location. I wouldn't recommend purchasing and servicing a car here to my WORST ENEMY.
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