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  • I don't know where I would be, if it weren't for Karin (the manager) today. I was distraught and scatterbrained after my car accident, and she was patient, walked me through my different scenarios (claim insurance, not claim etc), and allowed me to over take her desk for two hours while I tried to organize myself. I didn't have to worry about a thing and she took care of me. I was a crappy morning as some idiot almost sideswiped me changing lanes, my car was swerving around the road and I ended up in the shoulder on the opposite side. (I am ok!) I was hesitant with the tow truck driver, I don't know where he was going to take me and every km is costing you. In the end, I allowed him to take me here - this is the body shop for all Volkswagens and with legit signage everywhere I was relieved a little. I plopped myself in front of Karin, as she helped me make a million phone calls to my insurance, asking them what happens if, and how much am I covered. Once I reached my final decision, she helped me with all the paperwork and I was on my way. Quite possibly the labour costs and what not, might be more expensive than what another body shop would do, but the peace of mind was helpful. I guess this review isn't as helpful as it could be, as I don't know the cost of the repair compared to others. Sorry! But if you're here in the same situation as me, and your insurance is going to pay for this, make sure you talk to Karin.
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