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  • I'm torn on this review because I have had nothing but positive experiences with Dr. Gonzalez. He did my surgery several years ago which has helped tremendously and he has been patient and has really listened to me every single visit. His suggestions have definitely helped me improve from a very nasty sinus infection and I honestly feel that he cares about my overall health and he is very good at what he does. I would give him my full recommendation if you are experiencing sinus issues and because of him, i continue to go. I give him 5 stars. Now let's talk about the office staff and overall wait times. I've visited enough and can definitely contribute to the other reviews that the wait times are awful. I used to get really frustrated and even walked out one time from the patient room several years ago because regardless of your appointment time, on average it takes about an hour to be called back after checking in. It's very much the frustrating norm. Once you are called to the room, on average it's about a 5-10 additional minute wait but one visit took about 20 minutes. It just depends. Wait time - 1 star. The front office staff is cold and prickly with the personality to match. There is very little communication, they are not friendly at all, I've never seen a smile and today in particular during my hour wait I listened to one staff member call several patients for small outstanding balance totals of $17, $25 and $40. She left voicemails with "I'm calling out of courtesy to see if you want to take care of that today before I send you to collections." Fun times. Front office - 1 star. I'd give them a negative rating if there were such a thing, like negative 5. So, why do I go? Honestly, it's because Dr. Gonzalez is a really good doctor and like I said, he has been awesome to me. I definitely wish that the office staff could actually smile and at least act excited and treat people warmly. The entire experience would change and I don't think that people should be turned away by arriving on time if Valley ENT themselves can't honor appointment times for their patients. Time for a policy change and a staff change. In the meantime, plan to bring a good book, turn your phone off and chill for an hour.
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