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  • A couple months ago I brought my 2014 RAM truck in for an oil change and for them to look at the overhead buttons for the garage door. When I told them I had an appointment they for oil change and the buttons I was told I would have to make an appointment for the buttons. I explained to them I have an appointment for that day. The guy took my truck and came back in about an hour and said the truck was ready. I asked about the garage buttons and again I was told I needed to make an appointment. I received a survey via email, I marked them down for not listening to me and taking care of the buttons I made an appointment for. I received a phone call from a Jeremy stating he was the service department manager and wanted to correct the issue. Jeremy even went as far to say if I gave them 10's on a new survey they were going to send out he would give me a free tank of gas. So the survey came I gave them 10's even before I had my next appointment. Needless to say I came in to have the buttons looked at and in the mean time one of my key fobs stopped working so I had them look at that as well. The key fob was bad they had to go to another dealer to pick up the key. They said it would be 4 hours. So I made another appointment to come back for the key fob. I made the appointment 2 weeks out and told Amber I needed a 7am appointment. She said no problem. The day before my appointment i receive an email stating my appointment was for 8:40am. I called and talked to Amber, she told me if I as there at 7 they would get me right in. 3 hours later and I'm still waiting for my truck and key fob. Key fob only takes 10-20 minutes to program per FCA. NEVER DO BUSINESS WITH HEGGS!!!!
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