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  • Urban and hip, West Elm is a store I can't help but feel happy walking into -- the colors and styles inspire a combination of energy and harmony. This review, however, is simply about this particular West Elm store. I live in the USA and have ordered a number of things from their online store and had no issues with it -- deliver and quality were both fabulous. This West Elm is a big store and laid out without much order, except that the living room stuff is in the front, the kitchen and lighting in the middle, and the bedroom in the back. The place is simply buzzing on the weekends and, while the displays are quite clear and self-explanatory, the sales people are rather unorganized. It took a little while to track down one of them to buy the lights and tables we wanted, and once he confirmed that they were in stock in the store, he ran off. Uh, ok. So then we had to find another salesperson to place the actual order. Weird. Overall though, the purchasing experience was smooth, and the storeroom helped us to pack everything into our car without issues. We had coincidentally parked in front of the customer pick-up area, however, it's clear that if you didn't have that good fortune or foresight, the pick-up process could be really irritating, with passing traffic crowding you in as you load your car. Even if you're not looking to buy, check out this West Elm. It's a beautiful store to browse.
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