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| - I'm on the fence about this place. My first visit, our little group of 3 got seated immediately at around 9pm on a Friday. We ordered a few appetizers and ribeyes off the menu. Stand out appetizer was the portobello fries, as many other reviewers attest. The steaks were cooked to perfection, cut like butter, and tasted great.
The next time I went alone with the husband. We arrived around 8:15 on a Saturday and had to wait about 20 minutes, which was fine. Wait staff was quick to get our drink orders. This time we decided to take the advice of others and selected a bone-in rib eye to share. Appetizers came out quickly, but our steak took near 45 minutes to make its way from the kitchen. Apparently, our expectation that a steakhouse should never mess up steaks was asking too much. We asked for medium rare and got well done instead. For whatever reason, I don't like to send food back. We ate a few bites, and even at well done, it wasn't bad, which is a testament to their cuts, but our ribeye's pre-cooked weight was 26oz and cost ~$2.50/oz ($65). I couldn't sit still for a $65 piece of meat, so we called our waiter over. He saw our plate, instantly recognized that our meat was overcooked, and called the manager to come over. While we were waiting, the couple next to us sent back their salmon for the same problem. The waiter's reaction seemed to indicate that this was happening all night long.
The manager was professional about the situation. He told us that he would comp the steak and asked if we would like another. We were already running late for a movie, so we opted for just the comp.
We ended up missing the movie. Although the manager handled the overcooked steak in a most appropriate way, I do think it is a sin for the kitchen staff to mess up, what seemed to be, multiple orders. It's a relatively new restaurant, so I'll give them one more chance, but if they screw up steak again, there is no way I could recommend this place to anyone.
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