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| - I purchased flooring (Pergo) for my home at Home Depot on West Charleston. I had issues with the flooring with breaking and peeling on the sides, and when we would spill something. Even if I wiped the spill up immediately, the floor would still have a permanent spot or an edge would peel up and separate. I do not care for the flooring. I DID purchase it and had it installed. I will take credit for that. However, even without asking Home Depot to come take a look at it, I decided to just take the entire loss on the floor. After what had transpired, I decided I would not put the rest of my purchase in a smaller room. I had decided I would just return the remaining boxes (6) to the store on my next visit. Bad luck hit our household and my wife was in an auto accident and broke her neck and sustained severe brain damage and is now housebound. At the same time, I was diagnosed with late stage cancer, and had to go through a hard surgery and chemo. I also had three more surgeries right after that due to the cancer removal. I went to the store with the extra boxes I had purchased, and I could not find my receipt. I was pretty much berated by the store manager, and finally told they would not give me a refund. I contacted corporate, and I spoke with a young lady that was very upbeat and polite. I have no issues with being polite. However, when I explained to her that I very clearly understood Home Depot Policy, and that I worked for them twenty some years ago, she hung up the phone. I did call back and spoke with a young lady that was really great at customer service. She listened to me and explained that she would have to connect me with a Supervisor. The name of the young lady that transferred the call was Athenia J. out of the Atlanta call center. Thank you very much for your help Athenia! You are awesome!!!! I then spoke with Supervisor Curtis. He too, was very helpful and did research on my flooring and my previous purchases. However, they could not find my sale in their records. I can't get the information from my bank, and my cards were hacked three times since the time of purchase. Needless to say, Home Depot still sells the same flooring and the same brand, but will only give me a return of 33.91 per box. I paid 55.00 per box. To be quite honest with you, I will not take that much of a loss. I had issues the past three visits to Home Depot. The last time was over a safe that I purchased online, yet they would not allow me to be the one to pick up the item. They claimed that I needed a piece of paper to pick the item up with my name on it (which I had). I was again berated by the store manager, and finally she told me that she would let me take it this time, but don't expect her to do anything for me again. I have purchased all of my business equipment from that store as well as everything for my new home when we moved in. Personally, I have purchased roughly 60-80,000. from Home Depot in the past. With the safe issue, I wrote a review on Yelp. The next few weeks, I was contacted by Home Depot. They were willing to do anything I wanted or give me anything I needed for my home due to the poor experience I had. I refused to take anything, because I had my own business and understand, that taking a loss on a product isn't always best for he bottom line. I never expect to get anything for free, nor do I accept anything for free. I prefer to pay my own way. I also pay a lot in cash. I will not return to Home Depot after this experience. There is a Lowe's store that is closer to me, and an ACE Hardware two blocks away. I have no problem doing my shopping at either. The funny thing is, the customer service from the last two individuals I had the pleasure of speaking to, were just very, very kind and tried to help. The first one should be terminated for hanging up on a customer. The issue was not resolved, and I won't bother to shop there anymore. Thank you to Alethia J, and Curtis. I am not willing to lose almost half of my purchase price due to no receipt. When I worked for Home Depot, they made us look every customer in the eye and greet them or acknowledge them. We had t o ask them what we could help them with, then take them to where the item was. Then we had to stay with the customer until the person from that specific department came to help them. With customer service, we were told that if someone brought in a drill that was stamped CRAFTSMAN on it, and was told by the customer that they bought it there (we did not sell craftsman), give them the return or exchange anyway. That is how they built their reputation. I am so sorry to see that it is no longer the burden of the customer. They should go back to their old practices. I suppose after the third time of being dumped on by Home Depot.... I can guarantee that I will not return. I am 61 years old and a disabled Vet that isn't even physically able to fight them on this. I will just make sure to post to my Veteran's Site with well over 80,000 members.Thanks
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