Cathy is what sells this place! She is one of the nicest people I've met. I felt extremely welcome and comfortable. The facial took about 50 min to an hour and I left feeling great! The price for a facial is very reasonable and includes steam, exfoliation, extraction and soothing hand treatment as well as different calming creams in between. I plan on making this a regular comfort and already scheduled my next appointment. If you are looking for a snooty spa this is not the place for you...thank goodness!