Lots of options in comparison to some of the other Italian sandwich shops. I love that they have a whole wheat bun option. Bonus points for having a good recycling facility. They have options for payment other than just cash only like some places. People come from far away, and there is a fairly constant lineup here. I like that they have about 12 chairs so that at least some people can sit down, and there is a 2 person bench outside as well.
I like that they have the option of grilled chicken, it is a lot healthier than crispy chicken, and lets people decide. I added mushrooms and eggplant to mine, which were a dollar each extra.