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| - Overall, I'd give this place 4 1/2 stars. Unfortunately, Yelp believes half stars just won't do, so we reviewers have to choose to round either up or down. Personally, to me it's not as easy as just adopting a policy of "I will always round down," or rather "I will always round up." When I add up all my "category stars" and realize that I'm left with a "half" I must go with my gut as to whether it is more appropriate in each particular case to go up or down. Because the 5 I'm giving for service (see below) really could be a 6 if Yelp allowed it, as it was just that spectacular, this establishment deserves a "round-up," to 5. It's the least I can do.
I was nervous upon approach. That's because from the other reviews, online pictures, and flashy website, this placed seemed COOL. And while I consider myself "cool," I need to admit I am a mom of a toddler now, have been out of the loop for quite awhile, and if we're going to be honest, probably even in my best days was never THAT COOL. lol. But, I took deep breaths and went, because even with my nerves, I needed a haircut and new hairdresser! I have been searching in vain ever since my favorite stylist moved away a year ago for a new one that will treat me well and do a fantastic job. My hope was that Matt Rose would be it! Fortunately, my visit was *beyond* successful and I can report that Matt will be my new favorite go-to hairdresser. And Kailyn, one of his fellow staffers, will be my new "brow girl."
Service: 5 stars. (If I could give more, I would.) I was greeted promptly upon arrival by smiling faces. Everyone had their hands full, but the stylist closest to the front made sure I was helped to the best of his ability until an employee returned from the back and asked me about my appointment, pointed out my stylist to me, and invited me to sit. My eyebrow waxing was done by Kailyn. And I've never been happier with the result. She was also pleasant to speak with and very friendly. My stylist was Matt, who also happens to own the salon. What impressed me most was that he really took his time. I didn't feel rushed. I am so tired of paying for a service, be it beauty or dinner, and feeling like the other people around me are more important than I am, and so I must hurry and "get done." Matt was *more* than generous with his time and attention. He let no detail go uncared for and gave me the cut of my life! I can't fail to mention Laura (Lauren? Sorry.) who shampooed me and gave me the most amazing scalp massage ever! A-ma-zing.
[Personal notes: I also didn't feel as embarrassed as I thought I would for having let my hair get so unruly and long between cuts. We women are sensitive about our appearance. The last thing we want when paying someone to make us over, is to first get a lecture about how we look. That sounds like common sense, but in my search for a new stylist, I have more than once (!) been berated by the hairdresser about how they can't believe I have gone so long between cuts, etc. Um, I'm busy and a mother, my devotion goes other places, thank you. But Matt was sweet and seemed understanding. Also, in general, one thing that was extra great is that the staff really is COOL, just like I predicted. And while I was there, the other clientele seemed to be up to their level. Let's just say there was a bit of purple and red hair. However, no one seemed judgmental or made me feel out of place for being just a little bit like a "frumpy soccer mom" compared to them. :) Thank you, Matt and staff.]
Decor and Ambiance: 4 stars. The front of the house is great. A faint "purple-grey" with bold, striking accent stripes. I even thought the touch of having two barber seats outside for smoking and waiting was a nice addition. I very much enjoyed the music that is played in the salon. It added to the vibe. There was pop, dance, some hip-hop--all upbeat. But nothing so crazy as to make me feel like I just entered a night club on the strip. (Remember, I'm only *so* cool.)
On the decor and ambiance note, my only concern is the waxing area and back office. Both are cluttered and cramped. Kailyn had to set up the waxing table while I waited. And anyone in the back being shampooed or waxed would have the same view I did. Kailyn did apologize and insisted it's not always this way but that they are in the middle of a remodel and her waxing "room" is taking the brunt of it as they use it for some storage. However, the office at least could have been curtained off or something, and I think because no client goes in there, storage could have been moved to it. That way, with said curtain, no client would ever have to see or know of the mess. Anyway, right now it just makes the back look unprofessional. Or less professional than the front does. Let's put it that way.
All in all, like I said at the beginning, an absolutely superb experience! And I will be back again and again!
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