| rev:text
| - I was at Rush Hour Grille on 10/14/2017 for their "soft re-opening". I arrived at there at around 10:30 so it was extra packed. One of my girlfriend's arrived early and got a table so I was able to sit in the back by the DJ and dance floor. I liked the look of the bar and it has great potential but I didn't think the space was utilized properly in order to cater to a dance crowd. The table didn't allow for enough room on the floor to move around but it really wasn't a lot of people dancing anyway so that's was not my biggest issue of the night.
Issues:
1. I couldn't get a server/barmaid to save my life. It was only 1 barmaid on the floor taking drink orders for approximately 400 ppl (the manager's count) and only 3 at the bar. It took me at least an hour to order a drink. When I asked one of the girls (only 2 bringing food out) working as servers if they can take drink orders I was told no, not even the "so-called" hostess would take any orders.
2. After ordering our drinks (5 drinks) and food, we waited a very long time until I asked the barmaid where our drinks were? She took a few more orders and came back and asked if we rec'd our drinks yet and we replied no we didn't have them yet. It was now over an hour (2 hours total) and we finally got our watered down, no alcohol drinks. I don't know how a Cosmo can taste like water. I understand the Long Island Ice tea because it's usually a pre-mix but whomever made the mix add too much water so it was very little favor to the drink.
3. The food came out at least 30 minutes before the drinks. We ordered Lemon Pepper Chicken and Fries. Just to be fair, the fries were home cut plus I was starving by the time the food came out anyway. However, the fries were just above too cold to eat and the chicken had Lemon Pepper dumped on top. The chicken tasted so much like you were eating a fresh lemon on your plate. After 3 people tried the chicken we sent it back because it was unbearable to eat. Fast forward, 15 minutes later the 'not as much' lemony chicken was still too much for me so we passed on it and asked for the manager which the barmaid said was the cook to come out. He admitted that the fries had sat around too long because there was no one to pick them up due to shortage of staff and he was solid that the lemony chicken was to taste like a lemon-I beg to differ. Nonetheless, he removed the meal from our tap and explained why the night as brief as he could. Truthfully, I almost felt bad because he seemed overwhelmed and understaffed. I asked why he didn't have more people working tonight because that seemed to be the bulk of the issues and he said that he didn't have enough employees. I think he should have done a job fair at his location before re-opening to be fully staff for the crowd but in my opinion, it was the same at the last location but instead of waiting 2 hours it was more like 30 minutes to get a drink. Btw, I asked for ranch dressing and it was spoiled. :(
4. Our barmaid Kelly was nice and needed help, bad! There was no way she could have worked that entire floor and expect to get everyone taken care of...it was impossible. But I will say this, she never was mad or nasty and she maintained a great attitude while working the room. I don't know how she did it but however she did it, she never changed and continued to smile throughout our service. #Kudostoyou.
5. The "so-called" hostess did nothing to rectify any issues at the table which left the barmaid to play duo roles (customer service, barmaid, hostess, etc) Not only did she have thee worst disposition, she had a snippy attitude to match (not good for business or a disgruntled customer) so she never came back to solution anything.
6. As I watched the "security" guy move and clean tables randomly throughout the night (I stayed until 1:30a) he found time to play "social worker" for the hostess with the bad attitude. Claiming she was a high school kid or just graduate from HS so she is still learning and she's a bit sensitive. We all were thinking "what is she doing in the bar if she is a HS'er" and if she's that sensitive working in a bar they may want to keep her in the kitchen on dishwashing duties or something cause my theory is "don't dish it out, if you can't take it" . Bad, bad, all bad.
In closing, I will said the music was good and it was a good comfortable crowd of people. Parking is in the plaza so no worries there. Police periodically rode thru to wait on giving drunk drivers a ticket (it's Twinsburg, what do you expect?). I think the owner was nice just stressed out that night. I would not made this a regular spot for me and I rather go to a chicken shack to order wings. Oh, my girlfriend's ordered pizza which they said was good so it wasn't a total loss that night but I will not go out of my way to go again. Jon Taffer, one of the country's top restaurant and bar consultants, would not be proud of
DJ Rel was pretty darn good
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