I have a love hate relationship with this location.
Let me start with the good...The good is that they are always willing to make my daughter the crazy cocoon frappes she comes up with. These are "secret menu" selections that she finds all over Pinterest, FB, etc. They take time and most of the time, the baristas have no idea how to make them but are willing to take the recipe and give it a try. The staff is always courteous and friendly. I have never had a problem in this respect.
The bad...getting in and out of the location is the worst I have seen. I am not sure what genius designed the parking lot and thought it would be a good idea to have the drive through wind through the already narrow lot but it makes it nearly impossible to get out of your spot if there is any line at all at the drive through. They are literally asking caffeine fiended people who have not had their morning dose of whatever keeps them sane, to behave nicely to each other??? Not a chance!!!! People are not courteous first thing in the morning (or whenever they are needed their jolt) and I have seen some very near misses as well as screaming matches. Come on.....That's just asking too much.