I'd just left the place 15 minutes ago. I ordered my food to take home at around 12noon today. The lady at the counter definitely does not represent the meaning of Aloha. She seemed to have permanent frown, doesn't smile and so rude. They gave me my number but did not explain whether they will call out my number and I have to pick it up at the counter or they will bring it to my table, which was only 2 feet away from my table where my number 100 was fully visible. So I patiently waited. 20 minutes later there is still no food and I didn't hear anyone calling out my number. After 35 minutes my patience has run out. The old man who cleans out the tables saw my number and he saw my to go order has been sitting on the counter and he told me to come over. He said they normally call out the number and I told him I didn't hear anyone calling out my number. He handed me my order and I was about to leave when I realized I'm missing another order of spam musubis. So I came back for my order, the rude woman did not even apologize and instead looked at me as if annoyed. The food was great but the service was horrible - I will never ever come back again. This is NOT the only place that serves Hawaiian food.