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  • I want to preface this review by saying that my family likes Ichiban, and we've been many times, and to all locations. In terms of food, our dinner visit was pretty good. Unfortunately, considering all aspects, I am giving a 1-star review due to one receptionist's incredibly rude attitude. We went for dinner on Thursday, May 28. There were two receptionists when we went. One was very nice, and greeted us as we came and left. The other did not, and more. Right when we walked into the restaurant, she asked us "how many?" and "hibachi or dining?" in a clipped, I-don't-care-and-have-no-time tone when she wasn't busy. Next, after we were seated, she came back with more customers and demanded that we move one seat over to squeeze everyone in one table. I completely understand moving over to fit everyone - it wasn't our first time eating at hibachi and it happens. But, she basically told us "you need to move right now!" In summary, this particular receptionist's overall poor and mean attitude towards customers is not acceptable for someone working at restaurant where she has frequent interaction with everyone. From body language to speaking tones, she did not act in a professional manner.
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