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| - I have gone to Granite city 4 times, each time getting the same results, no matter how much I wish it was different.
The opportunity for them to succeed is there, both with the demographic and the theme, but the service is deplorable. Absolutely zero passion from the servers, they act as if I am an inconvenience to them because if I am paying I demand what I am paying for.
As for the food, it is fantastic on paper, however they fail to get the basics, hot food hot/cold food cold. If I order mashed potatoes with gravy I don't want it to be warm, I expect it to be so hot I have to wait a second or two for it to cool off to eat. Bagged salads? With the prices as high as they are I demand something more than a stemmy, brown, wilted salad.
I really, really wanted this place to succeed but being in the service industry myself I am not going to return. Every place has problems, whether with vendors or staff members, but those problems usually get fixed. The same problems persisted over the course of 4 months. The same problems persisted with 4 different servers and 4 different appetizers and 4 different entrees and 12 different cocktails.
The good reviews I read on yelp ring untrue as being either hired to give good reviews or as actual staff. I know what I experienced and what everyone I have spoken to has experienced. Occasionally even a blind squirrel will find a nut, but not at granite city.
I will recommend anyone considering granite city to just go to TGIFridays or Melt
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