Placed a catering order for a business meeting and was very pleased how friendly the whole team was when I arrived to pick it up. Two members even walked my order out to my car. Had to remind them of a few things missing before leaving. Returned back to work and learned that I was given the wrong gallon drink. I returned to exchange it and as a result had to delay the start of my meeting. Very disappointed that I wasn't offered even a free cookie for my inconvenience.