I don't think anyone actually works for this company. It says on their site that they try to resolve any questions within minutes, but how is this possible when they have nothing but FAQ pages to help? They keep emailing me with good deals and then when I try to redeem them, it's says this deal is not valid for you because you're not a new customer. Maybe if they would spend a dollar on customer service reps they wouldn't be losing countless customers with there stupid email spamming to the wrong people. Put a telephone number on your website and answer people's questions. I'm going to make a new handy account, order the service and give a secondary review of there actual services if I am ever able to figure out how to redeem the special offers.