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  • I have been to Piada a couple of times over the last couple of years and I generally have had good experiences; the food is pretty good, prices were OK and service was good; however I stopped by recently and while the food was good, the rest of the visit was very disappointing. My visit was on on Saturday night at about 8pm; I was doing takeout since I had a two for one coupon. The line was pretty short so I thought I could get in and out fast unfortunately that was not to be. Walking in I noticed that there is no menu board on the wall, instead they have some printed placards you can pick up in the line. The menu is extremely confusing, there are a number of recommended bowls and salads, the prices are printed in a way that is very hard to read. The menu does not even list the option that most people seem to pick the build your own bowl, piada or salad. Even more frustrating is trying to figure out the pricing on these options, especially with the different sizes and protein options. The person helping me was not much help on the pricing; she didn't know the actual pricing, but could tell me that the larger option was about $1 more. I ended up building a pasta bowl and a salad both topped with the calamari. The build process is similar to Chipoltle you tell them what you want and they add the items. The biggest problem was that once we had finished the build process I ended up waiting about 10 minutes for the calamari to get added to my items. The only reason I got the calamari was that I watched carefully to make sure that they added it and then I had to ask after about 5 minutes at which point they actually started cooking the squid. I also had to make sure my order did not get mixed up with another order that was being made. It was clear to me that the employees were going through the steps without much care or concern that the order was right or finished. Based on my past visits, the food line seemed messier and the restaurant is starting to get a bit worn down. There seems to be a lack of energy and attention to detail. The food itself was pretty good, the price $9.95 was higher then I expected; pretty good with the two for one, but not an amount I would want to pay for a single item. I remember being excited the first couple of times I went to Piada, if this experience is where they are at now I know of a number of places where I can get better food, service and value and Piada would not be an option I would consider.
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