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  • At first, I was wowed. I mean--my boyfriend and I went to the location and had a great first experience. Great service--they have a huge selection. Then we ordered. We were told to give them at least a week IN CASE but it usually only took a couple of days for the tile to arrive. Two weeks later--we follow up--where is our tile? We're told Oh it's been here for a couple of days. ??? We weren't notified. My boyfriend tells the guy that he'll be there Monday afternoon between 5-6 to pick up the tile and to have it ready. Monday comes, he gets there at 515. The guy with the warehouse key is "gone for the day." We were told--sorry, you can't pick up your tile today. Now slightly more than aggravated after dropping over $1000 on tile that had just been sitting at their location and NOT being installed in our home... and not being able to pick it up.... we asked to have it delivered. They balked. There's usually a charge for that. Wow. Again, we asked for a delivery. Free. They said they'd check the schedule and call us. We ended up going back to pick up the tile ourselves. I do not recommend this place. They blow you off after they have your money! NOT RECOMMENDED!
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