The infamous BBP. The complete standard of the gourmet burger chains in the US. Shall I make you my first review on yelp?
So I've been to BBP in Philadelphia, NY, NJ and DC and all of them are pretty consistent on their "service". Which brings me to Las Vegas and is why it gets a 3 star rather than the 4 I would give the others. Maybe it's management but the employees don't seem as motivated as the other locations.
The food was still to standard. I found that they've added the brunch burger and the Vegas? to the menu. I always lean towards the LA burger "crunchified" with the sweet potato fries (BECAUSE THE ONION RINGS ARE HORRIBLE) and that darn chipotle ketchup. There were many times that I've been close to stealing a bottle of it.
What I do think is a flaw is the tipping process throughout the chain. Since there's no tip line on the card receipts, the staff relies on cash. We, as customers, refill our own drinks and help ourselves to the condiments when they aren't around which makes us feel like we don't really have to tip the 20% for server "unnamed". That will be all.