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  • My colleague and I are regulars at Flo's. We frequent this establishment at least 2 times biweekly. While the food always takes a bit of time to arrive at our table, our experience today was horrendous. Due to two ten-person parties, we waited nearly forty-five minutes for our food to arrive. As working professionals, we only have an hour for lunch, and forty-five minutes is unacceptable (especially when at a diner). We were appalled that the servers decided to accomodate serving these two large parties before us -- when attending a restaurant in a group of many patrons, you should expect to wait longer than usual for your meal. Period. Might I add that when we arrived, the entirety of one of the large parties had not even arrived at the restaurant yet they were still served food before us. To add insult to injury, our server did not apologize, nor did he attempt to placate us by offering a free Diet Coke-refill or fill our water glasses. The only slight "concession" came with a 15% discount -- sorry but for a $13 meal, this did not alleviate our frustration. We left without tipping. This restaurant is in the Yorkville area of Toronto, a neighborhood with a multitude of restaurants that make excellent lunches. My colleague and I will not step foot again in Flo's -- we will be frequenting New Yorker Deli instead.
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