Even after my Yelp review and a note to their guest relations team, not one person from their establishment contacted me. Can't say I'm surprised based on how they treated me during my visit and left me stranded in vegas after not honoring my reservation that I booked directly through the hotel. If this is how they treat customers I will gladly take my business elsewhere. Your hotel is outdated and not even worth the regular rates you charge. I have no problems taking my business elsewhere and expressing to everyone that I know that your hotel and casino is one to be skipped. I use to LOVE this place, its old and crappy but it's one of the first hotels I ever stayed at when I first visited Vegas. Sad that's how it's got to end this way. Not looking back, plenty of other establishments that value my business are readily available. Thanks for the memories but your customer service stinks!