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  • Here's the thing. Reading through all these reviews, it sounds like people are expecting to have a great customer service experience... at a national chain fast food restaurant. I get it, everyone wants to be an important special snowflake and have their butts wiped by their waitstaff. But you know what? Get over yourselves. No decent person cares that the service isn't phenomenal. It's fast food. In fact, the entire point is for it to prioritize speed and efficiency and economy with "good enough" food and service. If someone on either side of the counter starts holding up the line - which at this location during lunch rush can be grueling - that is what constitutes bad customer service. You go to a Popeye's, or any fast food chain for that matter, because you want the exact same food you had at any other location, you want it hot, and you want it quickly. That is the model which the entire fast food industry is based on. So, evaluating it by appropriate standards, and rating it for what it is; this Popeye's does a pretty good job. The chicken is freshly fried, the biscuits are soft and just a little crispy, the sides are all hot and taste reasonably fresh. The only thing that keeps me from giving five stars is that, well, it's no exceptional. But it's fast food. It doesn't have to be exceptional. It just has to be fast and be food.
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