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  • I was happy when I learned there would be a Potbelly opening just two blocks away from work. I really enjoyed the food at the stores in Chicago, when I was working as a consultant. This location was an epic fail, and did not do any justice to the brand. I ordered via the app and it crashed on me the first time. I requested a pick up time of 1:00 -1:15 and arrived at the location a little after 1:00. I gave my name at the pickup station and waited. And waited. And waited. No one spoke to me other than to ask if I had ordered a salad (which I hadn't; I ordered the Mediterranean. Finally, one of the Sandwich artists brought my order. I asked if it had just been made (I wanted to make sure it was hot still). He said, no, they just couldn't find the order. Left the shop and went back to work. By the time I opened the bag and started to eat, the sandwich was cold and tasted like the paper it was wrapped in. So not what I expect from Potbelly's. I'll give this location one more try. If they fail again, I won't return.
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