This is probably more like a 3.5 star rating than 4. We went for dinner after work on a Saturday. I had seen the excellent reviews but found myself in a quite deserted in the food court. Immediately, the vibe was a little bit off.
However, the lady behind the counter was really helpful. The food seemed to be prepared somewhat on the spot because it didn't come out right away like some fast food.
I had the fried chicken Katsu. It was good. Really good for fast food, but the expectations from yelp had thrown me off.
In general, a great place to go for probably a quick, tasty and inexpensive lunch. However, it's not one of those 'hidden gems' or anything like that.