I've only been to Rolf's once. Never again.
I had my color done previously at Vidal Sassoon. Instead of going back and paying more, I decided to go to Rolf's. Afterall it was only a few miles from my house and about $30 cheaper. What a HUGE mistake.
My color still looked pretty good when I went in. It was red with blonde highlights. As people with dyed red hair know, it fades quickly. Even though my hair still looked "ok" it definitely was fading, especially the bottom half.
Here's the problem. My stylist only colored the top half of my hair and left the bottom completely untouched. I was totally confused. Was I paying for JUST a touch up? Should I ask her WHY she's doing this? Am I going to have to pay extra if I ask her to do the bottom half? Why didn't she do the bottom half? WTF is going on?
I went home and looked at it in the mirror and knew something was wrong. I had to leave town for the weekend and when I came back I called the salon. They weren't very helpful but said I could come in and she'd take a look at it. I never went back, I guess I should have because after a month it looked like total crap because it faded all weird.
I was just really annoyed with the whole process and didn't feel like dealing with it anymore. I found another stylist who informed me that Rolf's hires many of their stylists straight out of beauty school. She's been in the business 20 years. I trust her knowledge.
I refuse to pay tons of money for inexperienced stylists under the guise of being a high end, shi shi, froufrou salon. No thanks!