Went during lunch time and it was busy, but the cashier was pleasant and took my order quickly and accurately. The wait for food was a little bit longer than I expected (~13 minutes) and I could've gone next door and gotten some Thai Iced Tea had I not have the buzzer given to me. Once I received my order I briefly checked to make sure that my order was correctly filled and then left to meet a friend elsewhere since all the tables and seats were full. What I was not expecting, was a charred Chicken Frontega Panini -- despite the busyness of a weekday I cannot believe they had the audacity to serve such inedible food. though I had a to-go order and the priority is to provide fast service, I would've rather waited an extra 5 minutes for an edible Frontega chicken panini - as long as I was told (otherwise I'd be in the dark about the extra long wait for a measly Frontega chicken). By all means, the other half of the panini was great, but would've been better had I got to enjoy the entire sandwich that I paid $8 for.