First off the people who work here are some of the most genuine I've ever met. Each time my puppy (Ollie) and I are there we are always greeted. The employees make it so welcoming for you! They are well informed with their product as well. We have been very picky on the food we feed Ollie and they have given us the best of the best! Their rewards program is wonderful as well. We usually earn a $4.00 credit each time we are there. Prices are also incredibly cheap compared to big chain pet stores. They also have an online store with a bigger selection so be sure to check that out as well!!