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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • CRAPPY travel day. Delayed flights, canceled flights, canceled hotel, lost baggage...it goes on... I was a jerk to Donald Warren the gentlemen who was the baggage counter manager. He found my bag, took good care of me, and ensured that I made it back to my hotel safely. He was a good man. It was his last day at the baggage counter as he was promoted to flight attendant and was leaving to train in TX. His actions really touched me. I even wrote a letter to my company talking about the lessons learned and I hope to speak about it at our upcoming conference. American Airlines, please remember the actions of one person can change a life, remember that no matter the business its all about people, not shareholders, not profits. And please recognize Donald Warren. (5 stars for Donald Warren!)
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