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  • I am an absolute tea lover. I would have been a dream customer for them- I have a cup of tea every night. I have always shopped at the art of tea but my niece who also loves tea had been raving about Teavana told me I MUST go. So I did and the youthberry tea I tried was Fabulous, went right in intending to spend some $$ until the former used car salesman that was "helping" me started the high pressure sales job. I dont blame them, these things start from the top so thats how they must train their employees but I absolutely couldnt stand it. She was just all over me. I was still going to buy a little because I loved that youthberry and I adore blooming teas- but then she told me they don't sell just one tin of the flowering tea I wanted- "its reallly such a great deal to buy the $80 gift set" then I said, I dont want to be pushed into that, I'll just take 2 oz of the youthberry...... and she tells me ok, but you have to buy our special vaccum sealed tin to hold it in... but great news, you can bring it back and next time they wont make you buy another one. Well woo hoo, isnt that exciting?? She said the tea would lose its flavor ...blah blah... well if a customer wants to take that chance put it in a zip bag like art of tea sends me and let them do it! Teavana- you have some amazing tea- but your business model is going to piss people off. Get peoples money buy selling great tea, how people want it, in any bag they want it. Do tea of the month clubs and discounts, customer loyalty programs... people that are willing to spend your prices on tea REALLY love tea so they will respond to those kinds of repeat buying. But scaring them off with annoying salespeople and forced purchases is not going to fly. I will not be back. For my fellow tea-lovers and reviewers that were equally annoyed by these crazy tea pushers try art of tea- I buy it online. Still expensive but without the annoyance!
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