I got in the long line and said to myself "this is going to be a while." Thankfully I was wrong! The baristas here are so experienced that the line keeps moving at lighting speed! The longest thing that took place is the actual creation of my drink. I even witnessed someone pay for the person behind them in line! My PSL was ok - I had a better tasting drink in the city of Charlotte - but that could have been my fatigue judging the drink. The service is why you should come here.