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| - As you read this review, please note that there is an update at the end!!!
I have mixed feeling about this place because it has so much potential. While the food was tasty, my problem with this place concerns the lack of quality customer service.
It took them 15 minutes to take our order while our menu (yes I said one because they only gave us one menu when I had asked for two) was closed and waiters/waitresses were walking around , my girlfriend and I ordered appetizers and 2 entrees, my entree came with the appetizer and then 15 minutes later my girlfriend's entree came. Didn't give us a refill on our waters for the hour that we were there. When we finally finished our food, the waiter passed by our table maybe 3 times just staring at us while I was signalling them to come over. Now when they finally came over, a cool 20 minutes after we were done eating, we asked for our check, paid and then left.
Ten minutes after we left I realized I forgot my electronic cigarette on the table and called where a lady picked up the phone and had no idea what I was talking about, so I decided to go back. I was met by an annoyed manager that just wanted me out of his restaurant, he told me that his busboy didn't see anything and had already cleared the table, I asked him if he could please make sure that the bus boy didn't see anything and he said "I'm sure he said he didn't see anything". After insisting that I see this busboy to hear it from his mouth and make positively sure (because it was a 300 dollar piece) that it wasn't there anymore, he agreed, went to his bus boy and asked him the question and the bus boy said that he didn't clear the table and that another person did it, so it showed me that the manager didn't even ask the right person about my vape, In the end the other bus boy said that he didn't see anything and anything on the table was thrown away? Okay, makes sense you threw away your plates whatever. They didn't even offer to show me where the garbage was or help me look for it....
All in all they don't care about you having a great experience. They just want you to eat get out and have the next group of people come in. If you want an all around good experience, don't go here, go to yama sushi for AYCE sushi, you want teppanyaki go to Benihana's. You want something cheap, with a substandard experience and inferior service, this is the place to be!!
UPDATE: The owner was kind enough to contact me and explained the situation as a whole.... The truth is that the person I talked to about my electronic cigarette was not actually the owner or even the person in charge so it was totally handled the wrong was and I wasn't even supposed to be talking to that person. The owner apologized and handled the matter very professionally and was far above my expectation on what he was willing to do to make me a satisfied customer which I am now... I would like to thank the owner for contacting me and clarifying the issues that we had an promptly returning my electronic cigarette! The food was honestly great and the management was just a little bit off that time. I've been here numerous times and this was the first time something bad happened, and even though it was bad, it was promptly and professionally resolved. Thank you again!
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