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  • The actual service which was performed was good. My deduction in stars was due to the fact that I was never given a quote before a procedure and was stuck covering 100% of the bill since they never called the insurance company to see if it would be covered. In my past experiences the dentists always called my insurance company before the procedure to ensure coverage. I tried to dispute the charges and got the letter which Sourthlake sent to my insurance and got the replied letter form my insurance. On the bottom of the insurance denial letter back to the dentist it says they went back to the recording and at not time did Southlake request coverage. It is funny because on the letter to my insurance company Southlake says they requested coverage information. When trying to resolve this with Charlene she wasn't very friendly on the phone and said, "it looks like you are just trying to pin blame on someone". Not sure what type of customer service that is but I didn't appreciate it. Plenty of other dentist out there that will do their due diligence and treat customer with respect. An expensive lesson learned, always ask for coverage information.
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