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  • 1. Rental associate forgot to give me the key FOB to the vehicle. 2. Rental associate did not inform me that the vehicle was a hybrid and is operated differently than other vehicles. Ended up having to call roadside assistance because I couldn't get the vehicle to start. Nobody told me I had to push on the brakes while pushing on the "start" button. Roadside assistance tried to tell me over the phone that the car was overheated and I just needed to let it cool. They also said it would take an hour to arrive, so I ended up just calling Ford and asking them to help, then cancelling the service call. 3. Oil change reminders popped up every time I started the car. 4. Two days into the rental, the "low tire pressure" light came on while I was going 80 mph on the freeway. The PSI on the left rear tire was far lower than the other tires. Note: I understand that this particular branch cannot be held directly responsible for all of these issues. However, when renting out hybrid vehicles, they should a.) tell the customer it is a hybrid vehicle and b.) ensure that if there are any nuances that apply only to hybrids and not to regular fuel vehicles, they make the customer aware of them before driving off. And I don't think making sure the oil is replaced & the tires have sufficient air is asking too much of a reputable car rental company.
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