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  • At first I didnt want to write a review...but then thought otherwise because with the thought of someone else going through what we did would be horrible. I will say that the DJ, the caterer and the photographers were VERY PROFESSIONAL and FRIENDLY. I had a problem with communicating with the provided florist. She took weeks to respond to emails and calls. The communication was very horrible. I had to pay for things that the venue was to provide like things that I wanted for the centerpieces. The venue nor the florist had what I needed so I went out to Michaels and bought everything myself. I gave her exactly the idea that I wanted with pictures included of samples. And she still was lost somehow and not knowing what was going on. With that being said I still received from her forceful suggestions. She called me the day before the wedding begging me to rent a arch when I had already communicated with her that I did not want or need an arch. She even offered to just accept any form of payment no matter how little for her to leave the arch up from another wedding that was previously done. I felt very pressured and irritated. That was very frustrating. I started out with Lisa and was very swept into having my wedding at this location. I was very excited but then when it was time to give the deposit I was met by Regina. Regina seem that she didn't know what was going on because of dealing with Lisa guest or customer. Which was fine because I thought that everything was still be handled the same way. And that time prices changed how things were dealt with changed and I should have take heave and what my husband said and not have done my wedding here at all. The last meeting we met with Regina we were to pay for a 75 guest wedding. In which I told Regina there may or may not be that amount of guests and she reassured me that for however many guess we were over we would get our money back for that difference. We had a balance which I will admit of $600 for a 100 guest count wedding. The day of the wedding I was very overwhelmed already because of mishaps with makeup which I know is it the venue's issues. I had emailed Regina the day before and told her that my husband was skeptical of paying the last payment being that we knew for a fact there wouldn't be a hundred guests. I did not get a response to that email but previously got responses to every other email in communicating. The day of the wedding I did not receive a call from Regina or communication from Regina. I assured her in the previous email that I sent her that we would be paying that last balance either during the reception or after the reception. We knew that we would have family coming in and can always get the money from them. Once again my husband was still skeptical and felt played because when asking Regina how many guests we had she didn't even know how many guests were there. They do not do a guest count. Once I got to the venue I was met by Regina and the first thing that came out of her mouth was about the payment. I gave my husband a call to let him know what was going on. I was very frustrated and thought that Regina would have my best interest interest as a bride and care about my day of the wedding. At that time Regina stopped all the vendors from providing the services because of this $600 difference in balance. She shut down the bar and turned it into a cash bar she told the photographers not to take any pictures and she told the caterer not to serve any food. We had already paid thousands of dollars why does she have to stop certain vendors from doing their job? I was very upset and overwhelmed and thought that she had my best interest at heart but it was all about the money for this place. My concern was to have a stress less day of me getting married to my husband. I understand business is business but you have to understand communication wise and getting things in order and making your guests and your clients feel appreciated like you will do what you can for them. You also have to take in consideration of being professional pulling your clients to the side discussing with them making an arrangement and holding that. She argue with my husband when he had questions at our meetings and the day of the wedding she was very defensive. we had a contract and she let us pay when we can and then all of a sudden day of she wants to be very aggressive. I've never went through anything like this in my lifetime. She didn't care about us enjoying our time or even pulling us a side for the payment she did it in front of guests and really got my husband aggravated and myself aggravated as well. After we were married Regina received the payment from my sister-in-law as we have planned. But it still felt as though she really wasn't putting any effort into making us happy. After that I felt rushed and I just didn't enjoy being there I just wanted to get it over with.
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