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| - I USED TO BE a huge fan and customer! First allow me to begin by understanding that any business has instances and as a business owner I understand that things can go wrong and people have their moments, but this airline has become way off-track and has serious problems.
1. I arrived at Las Vegas expecting, as any respected airline will have, curbside baggage check and or attendants. Not Virgin! Caused me to be late and huge inconvenience.
2. I have a conference in Ft. Lauderdale, FL, and from LAS, I decided to book through Virgin, and also my friend's flight through Virgin. I WAS such a fan that despite having to go through San Fran, I still booked through Virgin, as I knew Virgin has no directs to Ft Lauderdale from LAS. Even though I found direct flights cheaper in price to Ft Lauderdale I convinced my friend to book with me on Virgin. We booked weeks in advance and requested window and isle so that we could travel together. When we arrived in SFO today on April 11, 2012on flight VX 342 dep 11:00AM I looked at my ticket and noticed that we were not sitting together. Going to the counter at the terminal to fix the situation I was told the flight was booked full. THEY LIED. We asked for seats closer to each other on the flight and we were told by a young and clueless Virgin "Representative" that we would be moved to isle seats across from each other. I then asked, as I fly very frequently, if the seat reclined? I was ASSURED they did. I'm stuck on a cross country flight in the full upright position!
3. To add INSULT to injury, when we board the flight, it's only 3/4 full! With many empty seats, but none together. Now we are stuck on a long flight with seats that do not recline!!!
4. To add to this horrible experience the flight attendant was the rudest airline staff member I have encountered and the issue was not the seat it was the fact that I lost a $2K Rolex dial either at the gate or in the plane and she acted like I lost a piece of gum, horrible attitude and she had no concern or assistance. Horrible and insulting experience.
These were not simply isolated incidents. I was a fan of the airline. Please take my advice and understand I will never fly Virgin unless my life depends on it! Do not believe the hype of the 'cool lights' and a in flight mini screen! This is a chain of experiences that have turned me from a long time Virgin America enthusiast and fan into a spiteful and resentful consumer. I will heed you with the advice from my friend as a first time Virgin flyer; " The lights were cool but they treated us like SH-T. I will stick with an airline that sells me a SEAT, not a crap shoot and is rude." I AGREE. DO NOT TRUST THEIR BOOKING SYSTEM OR TRUST THEIR STAFF TO ASSIST YOU OR TO BE PLEASANT.
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