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  • Where do I start? With the good; It's clean and I was pleasantly surprised that they had a somewhat decent salad bar. The pizza is ok. It was our first time taking our little one here and he had fun. The part that was very disappointing was the lack of enthusiasm, or even a simple smile on ALL of the employees faces. Ok, I get it. It was a busy Sunday. Maybe the loud kids and obnoxious music all day gives you a headache, but you chose this place to work and if you hate kids then don't work here. The only smile I saw from any of them was if they were talking amongst each other. Shouldn't it be part of the experience? I'm not too high maintenance when it comes to customer service. I don't expect them to roll out the red carpet but I do expect polite and friendly responses. They actually brought down my mood. When my 1 year old looks up at you and he smiles because you are bringing him pizza, would it kill you to smile back at him? Don't even get me started on the mouse! The video plays counting down the time until Chuck E. Cheese himself is about to come out and sing and dance with all the kids anxiously awaiting on the dance floor. The guy may as well have been wheeled out. Barely went through the motions of the dance, wouldn't move much or interact with the kids at all. The mechanical mouse to side of the stage was more entertaining. The kids were clearly underwhelmed. If you need somewhere to take your hyper kids and stay cool, sure this place works just fine but it could be much better with a little proper employee training on customer service skills.
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