| rev:text
| - I'm sorry, but I feel I have to update my review--and not for the better. Megabus just doesn't cut it for me anymore. Here are the reasons why:
1.) Major, unnecessary attitude from drivers, esp. during busy times (around Thanksgiving and Christmas/New Year's). This includes reading passengers the riot act as soon as the bus gets moving with no particular reason, which includes threatening to leave passengers stranded, as well as unreasonable requests (that passengers refrain from using scented lotion, etc.) I've never gotten such attitude from drivers on either Greyhound or Amtrak, and I'm wondering if it has to do with poor pay and working conditions (Amtrak conductors are unionized and paid better--not sure about Greyhound).
2.) Inconsistent and overly strict baggage enforcement. My bags are under their specifications, and I've caught flak from drivers about it before. (See other reviews for even worse complaints). In contrast, my bags are slightly *over* Amtrak's specs, and none of the conductors have ever said anything to me about it before.
3.) Cramped and uncomfortable seating, with little opportunity to get up and move around. I almost always felt cramped when I got off the bus. This became particularly apparent to me after I started riding Amtrak, which provides *much* more legroom. Seat pitch is about the same as Greyhound, so if you don't mind that, then you'll be okay, I guess.
4.) Poorly functioning amenities--the wifi rarely works, and when it does, it's extremely spotty. I've also encountered power outlets that didn't work on occasion. Don't believe their advertising campaigns about either the wifi or power outlets! Neither Greyhound nor Amtrak make such claims, and although wifi isn't available on the whole train, if you sit in the cafe car, you can get it and it's pretty reliable, in my experience.
5.) Poor customer service--this is the real dealbreaker for me with any business. As others have mentioned, if you accidentally book the wrong date or need to change your travel plans, you're SOL with Megabus. Even Greyhound allows passengers to change itineraries--even though you have to show up in person and there's a $20 change fee! On Amtrak, you can change your itinerary without *any* change fee--the only time you'll encounter an upcharge is if the fares are higher on the day that you want to change to. (Not sure about refunds/credits if the fares are lower...)
About the only factor Megabus has going for it are the inexpensiveness of the fares. Between all of the other factors listed above, I've decided that it's worth it to me to pay an extra $30 or so to ride Amtrak hassle-free to Philly. As such, Megabus won't be seeing any more of my money again anytime soon!
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