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| - I've only been here a few times and being so close to home, I thought I'd utilize them for my alteration needs. After I dropped off my dress/work pants, I was contacted by the alteration lady, who then provided me with a quote of about 14.99, which I went through with. She asked if I wanted them dry cleaned, which I specifically said no, since pants were not dry cleaned required (why would I pay more, if not necessary).
Pants were picked up 10/21. The young lady at the counter charged me about 6-8 dollars more. I gave her my cc without noticing the difference in the amount originally quoted. It wasn't until after the cc was ran, that I remembered I was quoted a total of 14.99. When I asked the young lady regarding the price difference, she said pants were requested to be dry cleaned, (hence the price difference). I informed her that it's not what I informed the alteration lady when she called, in fact, when she asked me if i wanted them dry cleaned, I specifically said no thank you. I wanted to get home and I really didn't want to make a big deal about it, so I proceeded with signing my receipt and exited the cleaners with my overpriced service.
I thought this was over and done with, until the following day...boy did I have a surprise. I received a call from an erratic lady. It was the alteration lady, informing me that I had lied in telling the young lady at the counter that I didn't request pants to be dry cleaned. Furthermore, she continued to yell at me informing me that I was wrong and that she remembers me asking to have my pants dry cleaned and that she had been working for over 11 years and would not get the order wrong. Seriously? I thought to myself, is this really happening?! It was the most awkward phone call I've ever had. I asked her kindly to look in the system and she would know that I've never taken items for dry cleaning, simply alterations, so I'm not sure where she all of a sudden wanted dry cleaning now?! I was at work when I received her erratic phone call, which left me in complete awe. My mouth just dropped knowing I had not even complained, instead just paid the amount and went on my merry way, only to receive such a crazy call the following morning. I was extremely shocked in her poor taste of words and lack of customer service in this lady. I hope she gets it together. If you have alterations beware! You might get an erratic phone call from this angry lady accusing you of making stuff up, just saying!
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