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  • Most unprofessional establishment I've ever dealt with. Keller Williams put up a post for a property on Trulia, and within a couple of hours we tried to respond to it. They completely ignored our calls and emails for DAYS. It took 4 days of calling for the property manager, Joni Villalobos, to finally pick up the phone. She proceeded to give us some spiel about how she couldn't rent the house to us right now because she needed to talk to the tenant (which I gather was a total lie). We conceded, but asked that we be first in line when the property is available, which she agreed to. Of course, whenever we would call to check on the status of the home, she completely ignored us. For a week she never responded once. We tried to go through someone else at Keller Williams multiple times, but everybody just said that there was nothing they could do. We needed to talk to Joni. Finally (much to our surprise) she picked up the phone. What did she have to say? They had rented the house to someone else 3 days ago. It was a carnival of unprofessional behavior. I asked to speak with her manager after we found out that she gave the home away. Of course, the manager wasn't in. They said that he/she would call us the next day. Never heard from them. Don't bother giving Keller Williams the time of day. they don't deserve it. We were treated like trash; blatantly lied to, constantly ignored, and generally disrespected. It amazes me that this place is still operating.
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