Pros: location on campus, historical photographs, pool/sauna, eggbake at breakfast, pleasant/attentive breakfast service.
Cons: bedbugs in deluxe room, NO hot water for entire building for approx 16 hours(I should have checked out at this point, my mistake),missed room service, rude brunette at front desk-during check out I went to contest my bill since it differed from my emailed confirmation. Maybe the reservation code provided wasn't utilized. She refused to look at the email that I had up on my phone and bluntly told me that any code provided are not promo codes but allows me to be a guest at the Lowell. Definitely didn't feel like I was being treated as a guest more like a second class citizen.
Advise: have a back-up plan if hot water fails. Doesn't sound like this is an isolated problem.