So I went here in hopes of getting my son's I phone 8 repaired after it was broken on Wednesday after his high school went into panic bc of school shooting high alert threat..His teacher was trying to get them to safety and another student bumped into him and his nerves we're of course on high alert so he dropped his phone. I waited a little over and hour and Apple before I was helped and told them what Happened and they were so awesome and empathic to the situation. They shared in my emotional state and we're very helpful and patient since It time for me to get my son's Apple Id and password since he was in school. Apple was so very kind and understanding . My some phone wasn't repairable but since he had Apple Care we we're able to replace it for only $100.00 and on top of that Apple wanted my son and I to know that they are a company who cares about their customers so they gave him a free case and glass protector for the phone. Ricardo was our technician and he went above and beyond to help me help my son. Jacob applied his new screen protector and case and loritza (not silire if I spelled it right) helped me get checked in and apole with me regarding the phone and the repair or replacement process. They all made sure I was taken care with the upmost respect and quality!! Thanks you lovely Apple employees so much. I will never forget the kindness and gentleness you showed me today.