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| - UPDATE: This morning I received a message from a complete stranger asking me to please consider taking down my review or editing a photo. I actually felt bad and told her I would. I go on the page to see that "Mike" aka Paige posted a review calling me a troll and saying that I wanted a hand out. Please, as a last ditch effort Paige did offer a full refund which I refused. I don't care about the $120, At this point I want to move on but her harassment doesn't stop. She isn't sorry at all. And is digging herself deeper. Thanks for the confirmation.
I wasn't going to leave a review but I think Paige earned one.
Rough start to even get in to see her. Called for two weeks, left 3 messages, probably called about 10-12 times. No response. Emailed, no response. Then some one left a one star review and she thought it was me so she texted me and said that she was sorry but had an emergency. I'm assuming her emergency lasted 2 weeks? Needless to say she seemed cool, offered to see me and take me. I met her and we did a color consult. She was sweet, bubbly, upbeat and made me feel good about seeing her. She took the time to explain what she thought was best for my hair. She seemed great!
I went in August 7th 2017 at 10:30 am and we did some color and a trim. It wasn't what I envisioned but the brown color she chose was lovely! After the first day I noticed a very small amount of orange in the front of my bangs. No biggie. My hair is dark and tends to pull orange at times. I messaged her; told her I was flying out of the country but asked if I could come back for a quick fix and maybe throw some brown on top instead. Then the next day on the way to the airport I noticed my bangs were really green too. I thought it was the lighting but it looked green like I had put green in it on purpose and it had washed out. I messaged her again because I thought it was strange and wanted to show her. Never once did I blame her, I figured my dark hair was reacting funny. I told her I would message her when I got back.
I got back and messaged her, took her a few days to reply. No big deal right? She mentioned having issues with messages etc. but this time she was being incredibly rude, interrogating me and asking me what I did to cause this, calling me a liar, accusing me of having toned my hair myself. I was shocked and trying to enjoy the eclipse at our local library. Her messages were so rude I was shaking and became upset and cried. I assumed it was going to be an easy fix to come in and out but then she accuses me of bad mouthing her to people which is completely untrue. Her work was good, I thought, her behavior towards me was disgusting. She lashed out at me and said I was a "hair phenomenon" and that hair doesn't tone itself. Then said I was telling her two different stories, and which one was it?! When I told her I was upset and crying and I apologized if I hurt her feelings she basically told me that I was joke! Telling me that me crying was a joke. She then threw very personal things that I disclosed to her in my face saying that I was going to see a physical therapist at the expense of an elderly man that hit me. That was personal and also untrue. It's called insurance honey, look it up. She had ZERO compassion, and sent low blows. It's not even about the hair. It's about how she treated me. Saying I've been through multiple hairstylist this year, that's a complete LIE. I've used one person since I moved back to Arizona TWO years ago but she is far and I was looking for some one who was local. I genuinely thought it was just a miscommunication and initially really liked Paige but her low blows and behavior is insane. I wanted to go down that street too and say some pretty hurtful things but I chose not to. Hair: 3 stars, customer service: ZERO. If you choose to use her, do not tell her anything cause she tucks it away and uses it as ammo against you if anything goes wrong. God forbid hair react a certain way to color or it be her fault (which no one said it was) but she seems to think so. I will attach screen shots of her response and pictures of my hair. You be the judge. I've never been treated like this in my life. Anyone that knows me, knows that I'm a legit compassionate caring person and I do not lie to take advantage of people. For her to react this way and treat me like dirt was unacceptable. Never will I go back and after the way she talked to me. At this point anything she says in response will only further support her behavior. She's delusional if she thinks she handled it well. Low blowing is not what I would consider professional.
I have blocked her from texts; I spent the entire eclipse responding and apologizing to her accusations. Never will I go back. Never would I trust anyone to disclose personal information to her. I feel sorry for her that she has to tear people down to make herself feel better, she really doesn't need to be that way. A little compassion and kindness goes a long way.
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