I came here last weekend and was pretty disappointed. After waiting in line for 15 minutes I was greeted by a polite, but very confused cashier. I told him several times that I wanted an ICED matcha latte and he kept asking if I wanted it hot. Then when he asked for my name (it's Greg btw) he had no idea what I was saying. I spelled it out for him and he wrote "GrAg" and then scribbled it out and eventually realized I was saying "E" and not "A". This interaction was frustrating, but I understand that it can be hard for people who are still learning English to be working a busy job like this.
Now let's talk about the "drink" I received.... iced matcha latte? More like iced milky bitter powder!!! This drink was DISGUSTING. It tasted like they dumped 20lbs of matcha powder into a cup, added 1 spoon of milk and drenched it in ice. It was too saturated with powder and the matcha flavour was very overpowering and bitter. I would NOT recommend this drink. Disgusting.