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| - Oh dear. American Auto, you should have treated me better.
I trusted them to replace my front windshield with the original glass that my Toyota came with. You promised you did. But when it got dinged on the freeway one week after I just bought the windshield from you, it was very questionable that you did in the first place. How could I tell it was such poor quality glass that you installed for me? Well for starters, all the hits from rocks that I had gotten on my original windshield were just small, circular-like marks. But with yours, they just became long streaks that ran across the car like bad panty hose when they got dinged. Twice.
I took the car back to this shop immediately after the marks and explained to them that although I understand it is not their fault that my car got dinged, but it is very unusual that the marks would looks like that, only poor quality glass would not be able to withstand the very small rock my car took. I asked if there was anything they could possibly do for me, any sort of warranty, anything at all... since I gave them $200 just last week and this happened.
The body shop guy calls up the guy that installed my windshield. I can totally hear both ends since his cell phone is so loud. The installation guy basically said it's not their problem and too bad. The body shop guy attempts to use some sort of material to make the crack look less intense. I works for a while, but after a week goes by, it doesn't look like he did anything at all.
They said that if I were to buy another windshield from them to replace this one, they would take 50% off. I'm sorry, but as good as that 'bargain' sounds, it's not a good deal at all. I'm out $200 for a crappy quality windshield that you put in my car in the first place, you should replace that for free, or better yet, refund me!
Maybe driving away in your BMW and thinking that I'm not going to review your rip-off business was a huge mistake.
So sad how businesses think they can get away with installing shitty products and not think that you would notice it. Wow, never thought I would curse on yelp, but looks like it's a first now.
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