I agree with Brian L. that their service was VERY SLOW and not at all what I am used to from this chain. They did not bring all of the food out at the same time either. The table next to us got three servers to bring all of their food out at the same time. We got one who was clueless about what we ordered and if it was split up for the kids or if the order was wrong so we had to wait for a long second trip back to get the rest of the food. It was right after all.
The taste of the food did not meet my expectations. A steak cooked to medium should be only pink in the middle, not red. Food should be served hot, not cold. As with any chain or franchise you expect the same level of consistency in service and food quality and when its not met then I feel it is the owner that does not care enough to hire good managers or monitor them. When this happens, the brand name suffers overall so now I have to be wary of any Applebee's other than the one I usually go to on Ina Rd in Tucson which does serve good food and serves it pretty fast.
You would think Applebee's would be savvy enough to monitor social media reviews and investigate issues but its been three months since Brian L wrote his review so I guess the suits are "out to lunch" over at CrackerBarrel.