This has been the worst experience EVER at any Swiss Chalet. We were 4 people on boxing day. The restaurant was not very busy so there so be no excuse for the lack of service. We ordered 4 soups to start off our meal as apps then we ordered our meals. After about 25 minutes we receive our main dishes and no soup. I ask where the soup is and the waitress says "well the soup wasn't ready so I didn't bring it to you" Should she not have told us right away and made us decide how we wanted to proceed? Two of us decided to cancel the soup and the other 2 decided to have the soup with their main course. When the mains arrived my meal was super COLD and I asked for dark meat and somehow I received white meat. So my meal was DRY and COLD. Great mix. There were NO sauces brought to us prior to receiving our meals or during until we asked. No butter for our bread. No bowls with lemon water to clean our hands and to top it all off one of us ordered the festive meal and we had to ask twice for the free chocolates.
Come on Swiss Chalet this should not be happening in ANY of your restaurants no matter what. Im sure Cara head office would not be impressed.