First,we love this place,the food is phenomenal. My wife, ordered wine instead got champagne. But it was taking forever just to get water and some bread. So she just went with it. So we had to ask the hostess for bread. Because Andres took FOREVER, We were there for almost 2 hours. Never asked how our food was, we had to ask for refills when we did see our waiter Andres. We also had to ask the hostess for our check then that took over 20 mins just to get that. We are so disappointed, our girls didn't even get the cannolis that they usually get after there meals. On a side note the food was great. We watched people leave because no one ever came over to at least get there drink order. I don't know if we will be back, this was our favorite for Italian but maybe have to loom somewhere else.